Shipping & Returns
Geri Fashions ships quickly! Orders for in-stock items are generally picked and packed within 2 business days. Please note there may be an additional delay if items are out of stock or need to be ordered in.
Flat-Fee Area Normal Shipping Times
- ON 1 to 3 Business Days
- QC, MB, AB, SK 3 to 5 Business Days
- BC, NB, NS, PE, NL 4 to 6 Business Days
- Continental United States 8 to 12 Business Days
For all other countries or territories please call for a quote.
Order as much as you want - your shipping never increases! All orders covered by our flat-fee shipping are simply $12.95 per order to Canada and $17.95 per order to the United States. Note that duties and taxes for international orders are the responsibility of the purchaser and are not included.
For orders outside of our flat-fee shipping areas, please contact us for a custom shipping quote.
Shipping to Long-Term Care Homes
We will gladly ship your order to any long-term care home within Canada or the United States. If you would like your order shipped to a long-term care or retirement home, please enter that facilities' address as the shipping destination when you are checking out.
If you have any special requests, please reach out to our team and we'll do our very best to accommodate you.
Pick Up at Geri Fashions Warehouse
Customers in Ontario also have the option of picking up their order at the Geri Fashions office, located at 1360 Speers Road in Oakville, ON. Orders are generally ready the next business day for pickup, as long as all items are in stock.
Please note that you MUST wait to receive your email that the order is ready for pickup! If you require faster service, please give us a call toll free at 1-800-361-4374 (Monday to Friday, 9am to 5pm EST) and we will make every effort to accommodate you.
The purchaser is responsible for ensuring that the shipping address entered at the time of purchase is accurate. Geri Fashions is not responsible for orders shipped to an inaccurate address. If the package is returned to Geri Fashions, we will contact you to correct your address before a second delivery attempt is made and you will need to pay shipping again. You will also have the option of a refund less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-800-361-4374.
If you're not at home...
If you're not home, Canada Post will attempt to leave the package in a secure location, such as an enclosed porch or side door. If you are not home or there is no secure location (such as an apartment lobby), Canada Post will leave a card letting you know from which local post office you can retrieve your parcel for up to 14 days.
Canada Post will only make one delivery attempt. If your parcel is returned to us unclaimed, we will call you to have the package reshipped (with an additional shipping charge) or refund the cost of product less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-800-361-4374.
Geri Fashions wants you to be completely satisfied with your new clothing and offers a 30-day return or exchange policy on most items. Please note that sale and discounted items can only be exchanged and are not eligible for return.
To be eligible for return, your items must meet the following criteria:
- Items must have been purchased within the last 30 days
- Items must be in unused, unworn and unwashed condition
- Items must have their retail tags still attached
- Items must not be labelled
- Items must be free of offensive scents such as smoke, pet or body odours
Final Sale Items
Please note that the following items are considered final sale and cannot be returned or exchanged:
- Gift Vouchers or Gift Cards
How to Return/Exchange Your Item(s)
If for any reason you are dissatisfied with your purchase within 30 days of your original purchase please contact our Customer Service at 1-800-361-4374 or firstname.lastname@example.org Please note that purchases made online/by phone, cannot be refunded in store, but we can accept the return and we will process the refund at our earliest convenience.
Once confirmed, please mail your item to:
Please include your name, phone number, address and a copy of your invoice/receipt.
We are not responsible for return shipping costs or items lost in the mail and recommend that you purchase parcel tracking on your return shipment.
Returns and exchanges are processed within 3-5 business days of receipt.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!
NOTE: Effective March 2020, Geri Fashions will be instating a 3 to 5-day quarantine and sanitation procedure for all returns received to our warehouse. This is to ensure the safety of our staff and the merchandise. Processing of your return may be delayed as a result; we apologize for the inconvenience.